Quality is more than just “It works”

*** Rant Alert *** Why do we in tech have such a superficial definition of "quality" and are primarily focused on whether the feature ‘works’? Why is QA a binary check: ‘works’ vs ‘doesn’t work’! 

This myopic view misses the mark on evaluating the quality of the experience users have while operating the software. It’s like saying a car is perfect if it takes you from Point A to Point B , notwithstanding whether it’s a joy or nightmare to drive :) 

Quality is NOT just functionality. It’s functionality PLUS performance, ease, beauty and delight. 

This is a (yet another :)) pitfall of building software without design. Without a gatekeeper for user experience quality, you’re left with a product that functions but (often) frustrates.

Our North Star is to deliver products that users love, not just tolerate.